can be used in the Measure phase of the DMAIC methodology.to define the scope of complex processes.to identify the key elements of a process before doing a detailed map.SIPOC Analysis Template (Click on the template to edit it online) SIPOC shows the key elements of a process such as Suppliers, Inputs, Process, Outputs, and Customers. connect the steps with arrows to indicate the flow.add steps performed by each stakeholder in their respective swim lane.add swim lanes to separate the columns between each stakeholder.list the process stakeholders (based on how close they are to the process customer) starting with the process customer.Gather a competent and relevant cross-functional team.to identify potential process failure, redundancies, delays, rework, excessive inspection etc.to highlight how a process flows across company boundaries.to identify the key roles responsible for the process and how they relate to each other.Swimlane for Fast Food Order (Click on the template to edit it online) It’s also known as a deployment flowchart. identify what immediately happens after each input (repeatedly ask ‘what happens next?’ until you get to the output)Ī flowchart that shows the relationships between process steps and the functional units (teams/ departments) responsible for them with swimlanes.what’s triggers the process? Use a SIPOC to identify process inputs.to document the decision points within a process.to give all details (inputs and outputs) related to a process step.E-learning Development Process Flow (Click on the template to edit it online) This means all the details of the sub-processes are contained in this type of map. list each sub-step (again, no more than 5-6 steps) under the main stepsĪ flowchart that shows a drill-down version of a process.list the most basic steps in the process (no more than 5-6 steps).to identify the key steps and key details of a process.to design and define business processes.ITIL Process Map (Click on the template to edit it online) It doesn’t go into much detail about decision points, rework loop, roles involved etc. It shows the core activities of a process. This is also known as a value chain map or a top-down map. Here’s the ultimate flowchart guide you need to learn how to draw them. Basic Flowchart (Click on the template to edit it online) Basic FlowchartĪ basic flowchart is a simple map visualizing the steps of a process including its inputs and outputs. Choose the type of process map that is most suitable for your goal. Types of Process Mapsįollowing is a list of different types of process maps along with a brief description and when you can use each. The full set of process map/flowchart shapes are at the bottom of this guide. To represent data or information that can be read by people To represent the connection between two steps and the direction of flow To represent the start and end of a process To represent a decision that has to be made To represent a step/ activity of a process However, we think for most people, using a handful of the most common shapes will be easier to understand. There are nearly 30 standard shapes that you can use in process mapping. These shapes are also called flowchart shapes. A basic process map would look like this Įach step in a process is represented by a shape in a process map. You can use an online tool to easily create a Process Map. When mapping a process you simply draw a box for each step and connect them with arrows to show a flow. They are commonly used in process improvement initiatives, such as Lean Six Sigma or business process reengineering, to help organizations streamline their processes by identifying inefficiencies, bottlenecks, and areas for improvement. In this process mapping guide we will show you Ī process map visually shows the steps of a work activity and the people who are involved in carrying out each step. Process mapping is the first step to find out how and why to these questions above. Planning a new strategy? Want to improve customer satisfaction? Want to know why some of your projects are failing?
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